Welcome to EcoCash Support Center
We are here to help you with your EcoCash account, transactions, wallet services, card support, merchant payments, and more.
What do you need help with?
Jump straight into the most common support categories.
Most-searched support articles
Frequently Asked Questions
Answers to the questions we hear most often.
Open the EcoCash app or visit an authorized agent to securely reset your PIN.
Transactions may be delayed because of network issues or system maintenance.
Most reversals are processed within 24 to 48 hours.
Submit your identification documents through the EcoCash application or visit an agent.
Some transactions may qualify for reversal depending on processing status.
Contact customer support for identity verification.
Use Live Chat, email, or phone support — all available on this page.
Browse by service
Every EcoCash service organized in one place.
Account
- Profile
- PIN
- Registration
- Verification
- Security
Payments
- Send Money
- Receive Money
- Merchant Payments
- QR Payments
- Bills
Banking
- Bank Transfers
- Cards
- Statements
- Deposits
- Withdrawals
Business
- Merchant Registration
- POS
- Settlement
- Business Wallet
- Invoices
Security
- Fraud Protection
- Two-factor Authentication
- Reporting Scams
- Safe Transactions
Talk to a real person
Multiple ways to reach our support team, on your schedule.
Phone Support
+263 (0) 800 123 456
Avg. response: 2 min
Email Support
support@ecocash.help
Avg. response: 4 hrs
Live Chat
Available in-app
24/7
WhatsApp Support
+263 (0) 771 000 111
Avg. response: 10 min
Submit a support request
Fill out the form and our team will get back to you shortly.
About EcoCash Support
EcoCash Support is committed to providing reliable customer assistance for mobile money services. Our dedicated support team helps customers resolve account issues, payment concerns, transaction inquiries, security questions, and merchant support.
Our mission is to deliver fast, secure, and customer-focused assistance while maintaining the highest standards of service.
Meet the visionary behind EcoCash
Strive Masiyiwa is the founder and chairman of Econet Wireless, the parent company behind EcoCash — Zimbabwe's leading mobile money platform. His work has helped millions of people across Africa gain access to secure, reliable digital financial services.
Our support center carries forward that mission by making everyday mobile money simple, safe, and human — from PIN resets to merchant onboarding.
How support works
Submit Request
Send your issue via form, chat, or phone.
Support Team Reviews
An agent triages your ticket within minutes.
Investigation
We investigate with the relevant systems team.
Resolution
You receive a resolution and confirmation.
Security Tips
Never share your PIN with anyone.
Enable security verification on your device.
Use only official EcoCash channels.
Report suspicious activity immediately.
Protect your phone with a lock screen.
Update your app regularly for security patches.
What our customers say
"Excellent customer service. My issue was resolved quickly."
"Very professional support team — they walked me through every step."
"Fast response and secure assistance. Highly recommended."
Need Immediate Assistance?
Our support team is standing by around the clock to help resolve your issue.