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Frequently Asked Questions
Quick answers to the questions we hear most from EcoCash customers.
How do I reset my EcoCash PIN?
Open the EcoCash app or visit an authorized agent to securely reset your PIN.
Why is my transaction pending?
How long do reversals take?
How do I verify my wallet?
Can I reverse a wrong transfer?
My account is locked. What do I do?
How do I contact support?
What are the transaction limits?
How do I report fraud?